Effective Date: 24 August 2026
At Dhruvan Nutri Feeds, we respect your privacy and are committed to protecting the personal information you provide when using our website, www.dhruvannutrifeeds.com.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you visit our website, make an enquiry, place an order, or otherwise interact with Dhruvan Nutri Feeds.
1. Information We Collect
Depending on how you use our website, we may collect the following information:
Personal Information
When you place an order, submit an enquiry, contact us, or request our services, we may collect:
- Full name
- Mobile/telephone number
- Email address
- Billing and delivery address
- Village, town/city, district, state, and PIN code
- Business or organization details, where applicable
- Order and transaction details
- Information you voluntarily provide in messages, forms, or enquiries
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website or source
- General website usage information
This information helps us maintain, secure, and improve our website.
2. How We Use Your Information
We may use the information collected for legitimate business purposes, including:
- Processing and fulfilling orders
- Delivering products
- Communicating with customers
- Responding to enquiries and support requests
- Confirming orders and payments
- Providing invoices and transaction records
- Managing returns, refunds, replacements, and complaints
- Improving our products, services, website, and customer experience
- Preventing fraud, misuse, unauthorized activity, or security threats
- Maintaining business and accounting records
- Complying with applicable laws and regulatory requirements
- Sending promotional or marketing communications where permitted and, where required, with your consent
3. Payment Information
Payments made through our website may be processed by third-party payment gateways or financial service providers.
Where applicable, payment providers may collect and process payment information according to their own privacy policies and terms.
Dhruvan Nutri Feeds does not intend to store complete credit/debit card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment authentication information on its own website servers.
Customers should never share their UPI PIN, OTP, card PIN, password, or other confidential authentication information with anyone claiming to represent Dhruvan Nutri Feeds.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, remember preferences, and improve the user experience.
Cookies may also be used by third-party services integrated with our website, such as analytics, payment, advertising, security, or social-media services.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
5. Sharing of Information
We do not sell or rent your personal information to third parties for their independent marketing purposes.
We may share necessary information with trusted third parties when required to provide our services, including:
- Courier and transportation companies
- Payment gateways and payment service providers
- Website hosting and technical service providers
- Website analytics and security providers
- Accounting, legal, or professional service providers
- Government authorities or regulatory bodies where legally required
Only information reasonably necessary for the relevant purpose should be shared.
6. Order and Delivery Information
When you place an order, certain information such as your name, mobile number, delivery address, order details, and other necessary information may be provided to our logistics or transportation partners so that your order can be delivered.
We may also share relevant information with suppliers or service providers where necessary to fulfil an order or provide a requested service.
7. Third-Party Services and Links
Our website may contain links to third-party websites, payment services, social-media platforms, marketplaces, or other external services.
These third-party websites operate independently and may have their own privacy policies and terms.
Dhruvan Nutri Feeds is not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through our website.
9. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Fulfil the purpose for which it was collected
- Complete transactions and provide customer support
- Maintain accounting, tax, and business records
- Resolve disputes and complaints
- Prevent fraud or misuse
- Comply with applicable legal and regulatory obligations
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
10. Children’s Privacy
Our website is intended primarily for general customers and business users.
We do not knowingly seek to collect personal information directly from children without appropriate consent from a parent or legal guardian.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the matter.
11. Your Choices and Rights
Depending on applicable law, you may have rights regarding your personal information, which may include:
- Requesting access to certain personal information held by us
- Requesting correction of inaccurate information
- Requesting deletion of information where legally permitted
- Withdrawing consent where processing is based on consent
- Requesting information about how your personal information is used
- Opting out of certain promotional communications
To exercise an applicable privacy right, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
12. Marketing Communications
If you have provided your contact details for receiving updates, offers, product information, or other communications, we may contact you through available communication channels, subject to applicable law.
You may request to stop receiving promotional communications at any time.
Transactional or service-related communications, such as order confirmations, delivery updates, invoices, or important account information, may still be sent when necessary.
13. Data Transfers
Depending on the technology and service providers used by our website, personal information may be processed or stored on servers located outside your state or country.
Where required by applicable law, we will take reasonable steps to ensure that such processing is carried out with appropriate safeguards.
14. Changes to This Privacy Policy
Dhruvan Nutri Feeds may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable legal requirements.
The updated policy will be published on this webpage with a revised Effective Date.
We encourage visitors to review this page periodically.
15. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Dhruvan Nutri Feeds
Village Shaktigarh, Tehsil Ghoradongri
District Betul, Madhya Pradesh – 460449, India
Website: www.dhruvannutrifeeds.com
When contacting us regarding a privacy request, please provide sufficient information to help us understand and process your request.
16. Acceptance of This Policy
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein, to the extent permitted by applicable law.
If you do not agree with this Privacy Policy, please discontinue use of the website and contact us if you have any questions or concerns.