Effective Date: 24 August 2026
At Dhruvan Nutri Feeds, we are committed to supplying quality poultry feed, animal feed, aquaculture feed, pet products, agricultural products, and other products offered through our website. This Return & Refund Policy explains when products may be returned, replaced, or refunded.
1. General Return Policy
Due to the nature of our products, particularly feed, agricultural products, food-related products, and other consumable items, returns are generally not accepted once the product has been delivered and accepted by the customer, except in cases covered under this policy.
Customers are requested to carefully check the product, quantity, packaging, and visible condition at the time of delivery.
2. Eligible Cases for Return or Replacement
A return, replacement, or refund may be considered in the following circumstances:
- The wrong product was delivered.
- The quantity delivered is materially different from the quantity ordered.
- The product received is damaged during transportation.
- The packaging is severely damaged, torn, opened, or tampered with at the time of delivery.
- The product is materially defective or unusable due to a manufacturing/packing issue.
- The product does not match the product ordered on the website.
Any claim will be subject to verification by Dhruvan Nutri Feeds.
3. Products Not Eligible for Return
Returns or refunds generally will not be accepted for:
- Products that have been opened, used, mixed, consumed, or partially consumed.
- Products damaged due to improper storage or handling after delivery.
- Products exposed to moisture, water, excessive heat, pests, contamination, or other unsuitable storage conditions.
- Products damaged after delivery due to customer negligence.
- Products returned without prior approval from Dhruvan Nutri Feeds.
- Products purchased in error where the correct product was supplied.
- Products for which a return request is made after the applicable claim period.
- Products that have been altered, repackaged, or transferred into another container after delivery.
4. Reporting Damaged or Incorrect Products
Customers should inspect their shipment immediately upon delivery.
If you receive a damaged, incorrect, defective, or tampered product, please contact us as soon as possible, preferably within 48 hours of delivery.
To process a claim, customers may be required to provide:
- Order number or invoice number
- Name and contact details
- Photographs/videos of the package
- Photographs of the product and batch/lot details, where applicable
- Description of the issue
- Proof of delivery, where required
We may request additional information or evidence to verify the claim.
5. Return Approval
Customers should not send any product back without obtaining prior approval from Dhruvan Nutri Feeds.
If a return is approved, we will provide instructions regarding the return process, delivery address, and applicable transportation arrangements.
Products returned without prior authorization may not be accepted.
6. Replacement
Where a claim is approved, Dhruvan Nutri Feeds may, at its discretion:
- Replace the affected product;
- Replace the affected quantity;
- Provide a refund; or
- Provide another appropriate resolution agreed with the customer.
Replacement will depend on product availability.
7. Refund Policy
If a refund is approved, the refund amount will normally be limited to the amount paid for the affected product/order, subject to the circumstances of the claim.
Shipping or transportation charges may or may not be refundable depending on the reason for the return and the circumstances of the shipment.
For approved refunds, the refund will generally be processed through the original payment method wherever technically possible.
The time taken for the amount to appear in the customer’s bank account or payment account may depend on the payment gateway, bank, or financial institution.
8. Cancellation Before Dispatch
Customers may request cancellation before their order has been dispatched.
If the cancellation is approved, the eligible amount will be refunded according to the payment method and applicable terms.
Once an order has been dispatched, cancellation may not be possible.
9. Bulk and Commercial Orders
For bulk purchases, commercial orders, poultry feed, animal feed, fish feed, agricultural products, customized orders, or orders specifically prepared/procured for a customer, separate return, cancellation, replacement, and refund terms may apply.
These terms may be communicated and agreed with the customer before order confirmation.
10. Shortage or Quantity Discrepancy
If the customer believes that an order has been delivered with a shortage or incorrect quantity, the customer should notify Dhruvan Nutri Feeds promptly after delivery.
The claim may be verified against the invoice, packing records, transporter records, product packaging, and other relevant information before a resolution is provided.
11. Product Quality Claims
For quality-related complaints, customers should provide the product name, batch/lot number, manufacturing details, invoice/order information, and photographs where applicable.
We may investigate the complaint and, where necessary, request that the product or a sample be made available for inspection or testing.
A refund or replacement will not automatically be issued solely on the basis of a quality complaint without verification.
12. Improper Storage
Customers are responsible for storing products according to the instructions provided on the packaging or product documentation.
Feed and agricultural products should generally be protected from moisture, rain, direct sunlight, contamination, pests, and unsuitable storage conditions.
Dhruvan Nutri Feeds will not be liable for product deterioration resulting from improper storage or handling after delivery.
13. Non-Delivery
If an order is not delivered due to circumstances attributable to the courier/transporter or Dhruvan Nutri Feeds, customers should contact us so that we can investigate the shipment.
If an order is returned to us because of an incorrect address, customer unavailability, refusal to accept delivery, or other customer-related reasons, additional shipping charges may apply for re-dispatch.
14. Refund Processing
Once a refund has been approved, we will initiate the refund within a reasonable processing period.
The actual time required for the refund to reach the customer may vary depending on the payment gateway, bank, card issuer, UPI provider, or other financial institution.
15. No Refund for Change of Mind
Refunds or returns are generally not available simply because a customer changes their mind, orders the wrong product, or no longer requires the product, particularly where the product is a consumable, feed, agricultural, or food-related item.
16. Contact Us
For return, replacement, or refund-related enquiries, please contact:
Dhruvan Nutri Feeds
Village Shaktigarh, Tehsil Ghoradongri
District Betul, Madhya Pradesh – 460449, India
Website: www.dhruvannutrifeeds.com
When contacting us, please mention your order number/invoice number and provide relevant photographs or supporting information.
17. Policy Updates
Dhruvan Nutri Feeds reserves the right to modify or update this Return & Refund Policy from time to time. Any changes will be published on this page with the updated effective date.
By placing an order through our website, the customer acknowledges and agrees to the applicable Return & Refund Policy.