Effective Date: 24 August 2026
At Dhruvan Nutri Feeds, we are committed to delivering our products safely, efficiently, and in good condition. This Shipping Policy explains the terms and conditions applicable to orders placed through our website.
1. Shipping Coverage
We currently deliver products across India, subject to product availability, courier/logistics serviceability, and applicable transportation restrictions.
For bulk orders, commercial quantities, poultry feed, animal feed, fish feed, agricultural products, or other heavy products, delivery may be arranged through suitable transport/logistics partners rather than standard courier services.
Certain remote locations may require additional delivery time or transportation charges.
2. Order Processing
Orders are normally processed after successful confirmation of payment or, where applicable, confirmation of the agreed payment terms.
We generally aim to dispatch orders within 2–5 business days. Processing time may vary depending on:
- Product availability
- Order quantity
- Packaging requirements
- Bulk-order requirements
- Payment confirmation
- Weather or transportation conditions
- Holidays or unforeseen operational circumstances
For large or customized orders, our team may contact you before dispatch to confirm quantity, delivery address, transportation arrangements, and applicable charges.
3. Estimated Delivery Time
After dispatch, the estimated delivery period may generally be:
- Local/Nearby locations: 1–4 business days
- Within Madhya Pradesh: 2–6 business days
- Other parts of India: 4–10 business days
- Remote areas: Delivery may take longer depending on logistics availability
These are approximate timelines and are not guaranteed delivery dates.
4. Shipping Charges
Shipping charges depend on factors such as:
- Product type
- Order quantity and weight
- Delivery location
- Transportation method
- Distance
- Bulk or commercial shipment requirements
The applicable shipping charges will be displayed at checkout, communicated before order confirmation, or separately agreed with the customer for bulk orders.
For certain heavy products, the website may not provide an automatic shipping calculation. In such cases, our team may contact the customer to confirm the transportation cost before dispatch.
5. Bulk and Commercial Orders
For bulk quantities of poultry feed, animal feed, fish feed, agricultural products, or other products sold by Dhruvan Nutri Feeds, transportation may be arranged through third-party transporters.
For such orders, the customer may be responsible for applicable transportation/freight charges unless otherwise agreed in writing.
Customers are advised to ensure that the delivery location is accessible to the selected transport vehicle.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Customer name
- House/shop/farm address
- Village/Town/City
- District
- State
- PIN code
- Mobile/contact number
Dhruvan Nutri Feeds will not be responsible for delays, additional transportation charges, or failed delivery caused by an incorrect or incomplete address provided by the customer.
7. Delayed or Failed Delivery
Delivery may be delayed due to circumstances beyond our reasonable control, including:
- Heavy rainfall, floods, or extreme weather
- Road closures or transportation disruptions
- Strikes or local disturbances
- Natural disasters
- Government restrictions
- Courier or transporter delays
- Unserviceable delivery locations
- Incorrect customer information
- Customer unavailability
We will make reasonable efforts to assist customers in resolving delivery issues.
8. Inspection at Delivery
Customers are advised to inspect the package, bags, seals, and visible condition of the products at the time of delivery.
If the package appears severely damaged, torn, wet, opened, or tampered with, the customer should immediately notify the delivery person/transporter and contact Dhruvan Nutri Feeds as soon as possible.
Where possible, customers should take photographs or videos of the damaged package as evidence.
9. Damaged or Short Shipment
If you receive a product that appears damaged, defective, or materially different from what was ordered, please contact us promptly with:
- Order number/invoice number
- Photographs or video of the package
- Photographs of the product
- Description of the issue
- Delivery details
After verification, Dhruvan Nutri Feeds may provide an appropriate resolution, which may include replacement, refund, or another mutually agreed solution, subject to the applicable return/refund terms.
10. Perishable and Feed Products
Feed, agricultural, animal, poultry, aquaculture, and other products should be stored according to the instructions provided on the product packaging.
Customers should ensure that delivered products are stored in a clean, dry, ventilated, and suitable location and protected from moisture, direct sunlight, pests, contamination, and improper handling.
Dhruvan Nutri Feeds will not be responsible for deterioration caused by improper storage, handling, or use after delivery.
11. Change of Delivery Address
A request to change the delivery address must be made before dispatch.
Once an order has been dispatched, changing the delivery address may not be possible and may result in additional transportation or re-routing charges.
12. Order Cancellation Before Dispatch
Customers may request cancellation before the order is dispatched. Cancellation will be subject to the applicable cancellation and refund terms.
Orders that have already been dispatched may not be eligible for cancellation.
13. Third-Party Logistics
Dhruvan Nutri Feeds may use third-party courier companies, transport agencies, logistics providers, or other delivery partners for fulfilling orders.
While we take reasonable steps to select suitable logistics partners, delivery times may be affected by circumstances under their control.
14. Contact Us
For questions regarding shipping, delivery status, transportation charges, or damaged shipments, please contact:
Dhruvan Nutri Feeds
Village Shaktigarh, Tehsil Ghoradongri
District Betul, Madhya Pradesh – 460449, India
Website: www.dhruvannutrifeeds.com
For order-related enquiries, please provide your order number/invoice number so that we can assist you more efficiently.
15. Policy Updates
Dhruvan Nutri Feeds reserves the right to modify or update this Shipping Policy from time to time. Any changes will be published on this page with the updated effective date.
By placing an order through our website, you acknowledge and agree to the shipping terms applicable to your order.